Simple Thank You

I made a quick dash to a small neighborhood community market this morning. I usually stop by this particular market about 3 times a month as their loss leader of bananas are consumed rapidly in my household. The prices on produce is amazingly low, although quality does suffer. The personnel at this store are not normally friendly (so it it is not always an enjoyable shopping experience). However, I wanted to purchase some milk and some inexpensive produce and avoid the long lines at the traditional grocery stores on the morning before Thanksgiving. After putting the produce in the car trunk I pushed the grocery cart back to the corral. The owner of the store happened to be outside and said, "Thank You." I left feeling much better about my shopping experience. Have you thanked YOUR customers? These two words are very important.

Happy Thanksgiving Everyone!

Earthlink DSL Sucks

I swear I wasn't going to do this. But I have to. I'm going to rant. EARTHLINK DSL SERVICE IS THE WORST! We've been 20 days without internet connection at my house. The DSL went down and Earthlink can't fix it for some strange reason. First its Covad's problem. Then its Verizon's problem. We've waited for service people over and over. Nobody takes the blame. Each day they tell us to check back in 4 hours or 24 hours or 48 hours. Meanwhile, we've ordered service from another service provider. They'll take 2-3 weeks to set up. So, no hope of internet at home until April. And can you believe it? Earthlink wont let us out of the contract without an early cancellation penalty. Talk about terrible customer service. (Never mind that I depend on the internet to do so much these days -- work from home, help kids with homework, etc). The DSL/internet providers have a monopoly going on. We switched only 4 months ago from Verizon DSL because Verizon couldn't offer as fast of service. Well, at least Verizon was consistently slow, instead of consistently dead.

NOTE: I found a great website with similar feelings: http://earthlinksucks.org

UPDATE: Read about my latest experience here.